Privacy Policy
We take the privacy and security of your medical data seriously. This policy explains exactly how we handle your information.
Last updated: June 18, 2026
1. Information We Collect
Personal Information
- Name and email address (during account registration)
- Password (stored in hashed form)
- Payment and billing information (processed by our payment provider)
- Profile preferences and settings
Medical Data
- Medical reports, lab results, and imaging documents you upload
- AI-generated analyses and summaries of your reports
- Health metrics and trends derived from your uploaded data
Usage Data
- Browser type, device information, and operating system
- IP address and approximate geographic location
- Pages visited, features used, and interaction patterns
- Timestamps and session duration
2. How We Use Your Information
- To provide and maintain our medical report analysis services
- To process your uploaded documents through our AI engine
- To generate personalized health insights and summaries
- To manage your account and subscription
- To send transactional emails (confirmations, alerts, reports)
- To improve our AI models and platform accuracy
- To detect and prevent fraud, abuse, or security threats
- To comply with legal obligations
3. How We Store and Protect Your Data
We implement industry-standard security measures to protect your data:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Role-based access controls with least-privilege principles
- Regular security audits and penetration testing
- Data stored in HIPAA-compliant cloud infrastructure
- Automated backup and disaster recovery procedures
4. Third-Party Services
We use the following categories of third-party services to operate our platform:
🤖 AI Processing
Large language model providers for medical report analysis
☁️ Cloud Infrastructure
Secure hosting and storage providers
💳 Payment Processing
PCI-DSS compliant payment gateway
📊 Analytics
Privacy-focused usage analytics
Transactional email delivery service
All third-party providers are vetted for security and compliance. Where applicable, Business Associate Agreements (BAAs) are in place.
5. Your Rights
You have the right to:
Access
Request a copy of the personal data we hold about you
Correction
Request correction of inaccurate personal data
Deletion
Request deletion of your account and associated data
Export
Download your data in a portable format
Opt-out
Opt out of marketing communications at any time
Restrict
Request limitation of data processing
To exercise any of these rights, contact us at privacy@reportguide.ai. We will respond within 30 days.
6. Data Retention
- Account data is retained for the duration of your active subscription
- Uploaded medical reports are retained until you delete them or close your account
- AI-generated analyses are retained alongside their source reports
- Usage logs are retained for 90 days
- Upon account deletion, all personal and medical data is permanently removed within 30 days
7. Contact Us
If you have questions about this Privacy Policy or our data practices:
ReportGuide, Inc.
Email: privacy@reportguide.ai